Terms of Service – The CheckXpress

Last updated: 28/09/2026

Welcome to The CheckXpress. These Terms of Service ("Terms") govern your use of our car wash and vehicle care services, including bookings, inquiries, and communications made through WhatsApp. By contacting us, booking a service, or using our services, you agree to these Terms.

1. Our Services

The CheckXpress provides car wash and vehicle care services, which may include exterior washing, interior cleaning, polishing, detailing, and related add-ons. Service descriptions, packages, and prices are available at our location, on our website, or on request via WhatsApp.

2. Use of WhatsApp

You may use our WhatsApp channel to ask questions, book or modify appointments, receive service updates, and contact customer support. You agree to provide accurate information and not to send abusive, unlawful, or spam messages. We may stop responding to or block numbers that misuse our WhatsApp service.

3. Bookings and Appointments

  • Bookings made via WhatsApp are confirmed only once you receive a confirmation message from us.
  • Please arrive on time. If you are more than [15] minutes late, we may need to reschedule your appointment.
  • Service times are estimates and may vary depending on vehicle size, condition, and workload.

4. Cancellations and Rescheduling

  • You may cancel or reschedule free of charge at least [2 hours] before your appointment by messaging us on WhatsApp.
  • Repeated no-shows or late cancellations may result in booking restrictions or a cancellation fee of [amount], where applicable.
  • We may reschedule or cancel appointments due to weather, power or water outages, equipment issues, or other circumstances beyond our control, and will notify you as early as possible.

5. Prices and Payment

  • Prices are as listed at the time of booking and may vary based on vehicle type, size, or condition (for example, excessive dirt, pet hair, or stains).
  • Any additional charges will be communicated and agreed with you before the work is carried out.
  • Payment is due upon completion of the service unless otherwise agreed. Prices may be displayed in US Dollars (USD) or Lebanese Pounds (LBP), and we accept [cash in USD/LBP / card / other methods]. Where payment is made in LBP, the applicable exchange rate will be communicated before payment.
  • Prepaid packages, memberships, or vouchers are subject to their own terms, including validity periods, and are non-refundable unless stated otherwise or required by law.

6. Customer Responsibilities

Before handing over your vehicle, you agree to:

  • Remove all personal belongings, valuables, cash, and important documents
  • Inform us of any existing damage, loose parts, aftermarket accessories, or special care requirements
  • Ensure windows, sunroofs, and doors are properly closed for exterior washing
  • Secure or remove removable items such as antennas, roof racks, or bike carriers where required

7. Vehicle Condition and Liability

  • Our team may inspect your vehicle before service and note any visible pre-existing damage.
  • The CheckXpress is not responsible for pre-existing damage, wear and tear, or damage to loose, faulty, or non-factory parts (such as trims, mirrors, antennas, wipers, or aftermarket accessories).
  • We are not responsible for loss of or damage to personal items left inside the vehicle.
  • We are not liable for results that cannot be achieved due to the condition of the vehicle, such as permanent stains, paint defects, or deep scratches.

8. Damage Claims

  • Any damage believed to have been caused by our service must be reported before leaving our premises, or within [24 hours] via WhatsApp with clear photos.
  • Claims will be reviewed fairly. Where we are found responsible, we may choose to repair, redo the service, or offer reasonable compensation.
  • Our total liability is limited to the reasonable cost of repairing the damage caused directly by our service.

9. Service Satisfaction

If you are not satisfied with the service, please inform us before leaving or within [24 hours] via WhatsApp. Where appropriate, we will redo the affected part of the service at no extra cost. Nothing in these Terms limits your rights under the Lebanese Consumer Protection Law No. 659 of 2005.

10. Uncollected Vehicles

Please collect your vehicle promptly once notified that the service is complete. Vehicles not collected by closing time or within [X hours] may incur a storage or parking fee of [amount], and we are not responsible for the vehicle beyond reasonable care.

11. Messages and Notifications

By booking with us, you agree to receive service-related messages on WhatsApp, such as confirmations, reminders, and completion notices. Promotional messages are sent only with your consent, and you can opt out anytime by replying STOP.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, available at [privacy policy link].

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the updated date shown at the top. Continued use of our services means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of Lebanon. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.