Privacy Policy – The CheckXpress
Last updated: 28/09/2026
The CheckXpress ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you communicate with us through WhatsApp, including through the WhatsApp Business Platform provided by Meta.
1. Information We Collect
When you contact us or receive messages from us on WhatsApp, we may collect:
- Your name, WhatsApp display name, and phone number
- The content of messages you send us, including text, images, documents, and voice notes
- Details you provide about bookings, your vehicle, or the services you request
- Message metadata such as timestamps and delivery/read status
We will never ask for passwords, PINs, or full payment card details over WhatsApp.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Process, confirm, and update you on bookings and services
- Send service notifications you requested, such as confirmations, reminders, and completion notices
- Send promotional or marketing messages, only where you have given consent
- Improve our services and customer experience
- Comply with legal obligations
3. Consent and Opting Out
By messaging The CheckXpress on WhatsApp or providing your number to us, you agree to receive messages related to your requests. You can stop receiving marketing messages at any time by replying STOP or by contacting us directly. Service messages related to an active booking may still be sent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
- Meta Platforms, Inc. and WhatsApp, which process messages as part of providing the WhatsApp service
- Trusted service providers who help us run our business (such as IT, hosting, or messaging platform partners), who are bound by confidentiality obligations
- Government, judicial, or regulatory authorities, where required by Lebanese law
Your use of WhatsApp is also governed by WhatsApp's own Terms of Service and Privacy Policy.
5. Data Retention
We keep your personal information only as long as necessary to provide our services, resolve disputes, and meet legal or regulatory requirements. After that, it is securely deleted or anonymized.
6. Data Security
We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, or misuse. However, no method of transmission over the internet is completely secure.
7. Your Rights
In accordance with Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw your consent to marketing messages at any time
To make a request, contact us using the details below.
8. Children's Privacy
Our WhatsApp services are not directed at individuals under 18, and we do not knowingly collect their personal information.
9. Governing Law
This Privacy Policy is governed by the laws of the Republic of Lebanon, including Law No. 81 of 2018 on Electronic Transactions and Personal Data.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.